COMMERCIAL SATELLITE SPECIALIST
“Because I’m very meticulous, I’ll make sure you get the correct components for a smooth installation.”
Before joining the Signal Connect team, I spent more than two years doing satellite TV tech support while working with our Solid Signal division. On the Signal Connect team, business-to-business and national DIRECTV accounts are my specialty. I also work with residential satellite TV and AT&T wireless phones.
I’m proud that I get to work with a wonderful team here at Signal Connect. Everyone here is always working hard to go above and beyond what we’ve already done. This challenges me to do my best every day. Sure, I have my previous satellite TV experience to lean on, but I’m always learning something new from this team.
Outside of work, I’m just an everyday person. I like playing video games like HALO, watching football and hockey, and going camping.
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Ryan McDonnell is wonderful. He was able to activate 2 Directv high definition boxes when Directv technical assistance could not activate them.
I recently replaced 3 Directv standard definition boxes with Hi def. Directv sent the new boxes but no B band converters, I needed. Directv would only send one B band converter to me, so I ordered additional from Signal Connect with next day delivery. They arrived promptly. Then I contacted Directv to activate the boxes, they were able to activate one box after 2 hours on the phone. They could not activate the other two. I spoke to several different people, in several different locations over the next 5 days. When you contact Directv you can never talk to the same person and their service notes do not seen to reflect who did what. No one seems to know what is going on.
Finally I contacted Signal Connect to see if they could answer some questions, since they seemed very knowledgeable when I ordered the B band converters. I was able to talk to Ryan McDonnell and explain my problem. He worked with me and we were able to activate the 2 boxes and they are working perfectly.
The customer service at Signal Connect is great. Many companies, especially Directv/ATT should learn from Signal Connect.
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