DIRECTV Technical Support: How to Enable Closed Captioning (New Menus)


DIRECTV Technical Support: How to Enable Closed Captioning (New Menus)

By law, DIRECTV receivers, clients, and DVRs must support closed captioning.  This service is lost to you the moment you use an HDMI cable to connect these devices to your TV.  (Basic HDMI doesn’t support close captioning, and most pay TV companies don’t automatically include this service.  Media and streaming boxes are the same way.  Fortunately, it’s rather easy to enable close captioning on a DIRECTV receiver, including the new Genie menus.  The DIRECTV experts at Signal Connect are here to show you how. 

How to Enable Closed Captioning on DIRECTV Receivers

Start watching live TV.  Press the INFO button on your DIRECTV remote control.  Arrow over to the CC menu (the icon to the right of CC is the universal symbol for accessibility.)  At this point, you have two choices:

  1. Closed Captioning: This is the FCC-mandated implementation of closed captioning. Here you have the option of going into the settings menus to change the size or font.
  2. DIRECTV Subtitles: This is another version of closed captions. Because it’s not 100 percent compliant with FCC standards, DIRECTV has to offer both choices.

Just arrow down to the one you want then press SELECT on your remote control. To turn captions off, follow the same procedure but choose “Off.”  That’s all it takes!

Closed Captioning: Brief History and Development

The government mandated closed captioning sometime in the 1970s.  This was done to offer the full TV experience to those who can’t hear the sound.  It’s called “closed captioning” initially because it required an external box in order for the captioning to be seen.  This was opposite of the “open captioning” that were always on and available to everyone.  By the 1980s, captioning decoders were built into all new television sets and the name “closed captioning” stuck. 

Closed captioning continues to be a huge help to those who are hard of hearing.  It didn’t take long for other people to appreciate this added feature to the their TVs.  For many viewers, closed captioning helps them catch important dialogue, especially when their children or other people are also in the room.  (Have you ever tried to watch TV while someone else is on the phone?)  It’s also useful for certain shows and series where characters tend to mumble their lines.  Today, closed captioning is just a normal part of the TV-viewing experience.

DIRECTV Technical Support is Our Specialty

At Signal Connect, we’re committed to helping you get the most out of your DIRECTV experience.  That’s why we’re happy to share tutorials like this one and many other DIRECTV technical support tips right here on our blog.  We encourage you to bookmark this page.  You never know when you might need this information to diagnose a DIRECTV connection issue then fix it.  We make sure to include all the necessary steps you need in each technical support-related post.  Of course, there is an easier way.

We provide free DIRECTV technical support to anyone who has this satellite TV service.  This means if you encounter a connection issues in your home, boat, or business, all you have to do is call us.  Our DIRECTV expert will diagnose your problem then walk you through each step of the fix.  Best of all, this DIRECTV customer support is free.  Getting the help you need with your satellite TV installation really is as easy as picking up the phone and calling 866-726-4182.